Design Process

PROBLEMS: The course was originally an in-person instructor-led course which was turned into an e-learning course with very limited interactions. To make the course more engaging, it needed to be revamped.

INITIAL ASSESSMENT:

• The original course had too many topics and therefore it had to be split up. The e-learning course described here only teaches a part of the original source document, which is regular move-out procedures.

• Many materials were common sense for people who had been a renter. Therefore, in some cases, I chose to close the gaps using gamified activities or scenarios first, and then teach the materials through feedback.

• Contents which dealt with the laws and procedures needed to be reinforced through scenarios.

SOLUTION:

• The revamped course should incorporate scenarios and games/activities to enhance learning.

• To help prepare the participants to pass the test, the revamped course incorporates a couple of ungraded real-life based knowledge checks and ends with a graded assessment.

PROJECT’S OVERARCHING SCENARIO:

This course follows the stories of fictional renters and their property manager. Participants learn the materials through processing these tenants’ move-out requests.